Common questions

How can I disable Windows hotkeys?
Example, you want to disable the Windows+X hotkey. It is recommended to use the TSplus generated clients. When using application publishing, it will e...
Wed, 13 May, 2020 at 4:40 PM
How to add or remove the Windows language bar?
To enable the language bar in Windows 10, do the following. Open Settings. Go to Time & language -> Keyboard. On the right, click on the link Adv...
Wed, 3 Jun, 2020 at 10:28 AM
How to have the HTML5 File Transfer feature in RDP?
File Transfer is an HTML5 feature, so you cannot use it while connected using RDP. However, while connected in RDP, users can directly select and copy a...
Mon, 8 Jun, 2020 at 11:24 AM
Virtual Printer and HTML5
The Virtual Printer doesn't work in HTML5. To use the Virtual Printer you need to use either: a TSplus generated client, mstsc.exe or any other ...
Sun, 14 Jun, 2020 at 11:22 PM
Error : CredSSP required by server! How to disable CredSSP on server and client side?
When trying to connect in HTML5, you get this error: Network Level Authentication RDP: recv failed CredSSP required by server! ...
Mon, 21 Jun, 2021 at 10:26 AM
Virtual Printer vs Universal Printer
The Virtual Printer driver is ideal for RDP sessions and POS printing.  Virtual Printer driver can print directly to a local printer. This makes it ideal f...
Sun, 13 Sep, 2020 at 11:11 AM
How to disable file transfer using HTML5?
In the AdminTool, go to Web \ Web Portal \ HTML5 client and disable the File Transfer option.
Thu, 17 Sep, 2020 at 11:32 AM
How to check settings of a .connect file?
Look for the RDP6 folder, located at C:\Users\Username\RDP6 Then run "ConnectLauncher.exe" with administrator rights, and select the connect fil...
Fri, 18 Sep, 2020 at 4:11 PM
TSplus - Displaying an RDP session on some monitors
TSplus - Displaying an RDP session on some monitors.   The needs of our customers are evolving, and nowadays a significant proportion of them operate severa...
Wed, 23 Sep, 2020 at 7:03 PM
How to distribute a "public" shortcut to all user desktops?
The shortcuts and files uploaded to the Desktop of the Public account are not found on the Desktop of connected users. Users need to access through an a...
Thu, 15 Oct, 2020 at 2:19 PM