Common questions

How to keep an Html 5 session connected after closing the browser
1. Check the time frame value for ending a disconnected session:   - open the AdminTool > Sessions > Session Management settings - check the '...
Fri, 19 Apr, 2019 at 6:42 PM
How can I make my Let's Encrypt certificates auto renew?
TSplus uses Let's Encrypt to generate SSL certificates. The renewal of the certificates is automatic and even if you receive reminders, you won...
Thu, 25 Apr, 2019 at 4:01 PM
Can you press Ctrl Alt Delete inside remote session?
In the Remote Desktop Connection client (MSTSC.exe), in the options then in the 'Local Ressources' tab, you can choose the behavior for the Window...
Thu, 25 Apr, 2019 at 4:08 PM
How to create a shared folder?
You can publish a mapped drive either with a shortcut of the mapped drive that you copy in the desktop folder of the user profile.  Doing so, the shortc...
Thu, 25 Apr, 2019 at 4:10 PM
How to create a user local folder?
If your goal is to publish the content of a folder with an exclusive access to each users then follow this procedure : map a folder Add in the generated...
Thu, 25 Apr, 2019 at 4:12 PM
Can I stream music and video?
We don't recommend streaming music and video within a TSplus session because the RDP protocol is not optimized in this regard. However, you can use...
Thu, 25 Apr, 2019 at 4:16 PM
What are ".connect" files ?
".connect" connection clients now replace the previous".exe" connection clients.  We ended generating the ".exe" connectio...
Thu, 25 Apr, 2019 at 4:17 PM
Where is the documentation?
The TSplus On-line User Guide is available here: TSplus User Guide
Thu, 25 Apr, 2019 at 4:49 PM
How many concurrent users / sessions can my server handle?
TSplus can handle up to 50-60 users on a single standard server. Some of our clients, using over the top servers, can handle around 100 users at once.  ...
Fri, 26 Apr, 2019 at 11:27 AM
Where is the and the TSplus Release Notes and the TSplus Changelog?
The TSplus Release Notes are available in this TSplus Release Notes pdf The TSplus Changelog is available at this TSplus changelog page
Fri, 10 May, 2019 at 4:41 PM