Common questions

I prefer the old application manager to assign and publish my apps
We provide the original way of publishing and assigning application from late TSplus version 11.80. unzip the content into C:\Program Files (x86)\TSpl...
Tue, 14 May, 2019 at 2:24 PM
What is the encryption level in RemoteApp?
We use the RDP encryption, on High mode. The High setting mode encrypts data sent from the client to the server and from the server to the client by usi...
Fri, 24 May, 2019 at 6:00 PM
Floating Panel - I can't display more than 25 apps
It is currently not possible to display more than 25 applications using the FloatingPanel or the Remote Taskbar. However, you can display more than 25 ass...
Mon, 27 May, 2019 at 3:12 PM
HTML5 - how to automatically enable full screen
To enable Full Screen automatically, please do as following: go to C:\Program Files (x86)\TSplus\Clients\www\software\html5 open settings.js ...
Mon, 27 May, 2019 at 4:19 PM
I received no licence details in the email
When making a purchase, you will get an email with the purchase order. Sometime the email ends up in spam box, so it can be a good idea to check what is in t...
Fri, 14 Jun, 2019 at 12:42 PM
How to restrict the user login in multiple sessions and session disconnection behavior
In the AdminTool, click on the Server tile and click on "Group Policies (GPO)" You can set up a timeout for disconnected sessions which will cause...
Wed, 10 Jul, 2019 at 1:18 PM
HTML issues
Open an admin tool, and click on "Web Management Tool". Make sure all features are set to green. If not, click on "Restart Web Server". I...
Fri, 14 Jun, 2019 at 1:27 PM
Only microsoft remote desktop is showing on clients
You will find below all of the reason why your users shows a full remote desktop instead of a unique application or remote taskbar / floating panel / applic...
Fri, 14 Jun, 2019 at 2:17 PM
How to disable Web server
You can achieve this by stopping the 'Web Server Service' service and then switching this service to 'disable' startup mode solves your p...
Fri, 14 Jun, 2019 at 2:15 PM
Can i just have the remote desktop screen on the server
You will find below all of the reason why your users shows a full remote desktop instead of a unique application or remote taskbar / floating panel / applica...
Fri, 14 Jun, 2019 at 2:21 PM