Common questions

How to restrict the user login in multiple sessions and session disconnection behavior
In the AdminTool, click on the Server tile and click on "Group Policies (GPO)" You can set up a timeout for disconnected sessions which will cause...
Wed, 10 Jul, 2019 at 1:18 PM
HTML issues
Open an admin tool, and click on "Web Management Tool". Make sure all features are set to green. If not, click on "Restart Web Server". I...
Fri, 14 Jun, 2019 at 1:27 PM
Only microsoft remote desktop is showing on clients
You will find below all of the reason why your users shows a full remote desktop instead of a unique application or remote taskbar / floating panel / applic...
Fri, 14 Jun, 2019 at 2:17 PM
How to disable Web server
You can achieve this by stopping the 'Web Server Service' service and then switching this service to 'disable' startup mode solves your p...
Fri, 14 Jun, 2019 at 2:15 PM
Can i just have the remote desktop screen on the server
You will find below all of the reason why your users shows a full remote desktop instead of a unique application or remote taskbar / floating panel / applica...
Fri, 14 Jun, 2019 at 2:21 PM
Can I use a Seamless or RemoteApp connection client to display a full remote desktop
No, you will need to create a remote desktop client for this purpose or use the HTML5 web client. You can use the Remote App web client as well by opening an...
Fri, 14 Jun, 2019 at 2:24 PM
How to perform an autologon with the HTML5 web portal
You can pre fill your web portal with the username and password of a user in the admin tool / web tab /web portal preference You can also either edit th...
Wed, 19 Jun, 2019 at 8:32 PM
How to avoid having a user with no assigned applications opening the default desktop session?
You can configure your TSplus server so that a user with application assigned see his session automatically logged off.  WARNING Make sure you assigned...
Mon, 24 Jun, 2019 at 1:24 PM
How can I check the identity of connection attempts through the Web Portal?
You can retrieve all the IP addresses of connection attempts from the web portal in the "rdp_log" file located in "C:\Program Files (x86)\TSp...
Mon, 8 Jul, 2019 at 10:52 AM
Universal Printer - how can I bypass the previsualization?
- in HTML5 mode, you cannot bypass the previsualization. However, if you use the redirection, then the printer selection window will show up automatically....
Mon, 28 Oct, 2019 at 4:22 PM