Common questions

Can I use a Seamless or RemoteApp connection client to display a full remote desktop
No, you will need to create a remote desktop client for this purpose or use the HTML5 web client. You can use the Remote App web client as well by opening an...
Fri, 14 Jun, 2019 at 2:24 PM
How to perform an autologon with the HTML5 web portal
You can pre fill your web portal with the username and password of a user in the admin tool / web tab /web portal preference You can also either edit th...
Wed, 19 Jun, 2019 at 8:32 PM
How to avoid having a user with no assigned applications opening the default desktop session?
You can configure your TSplus server so that a user with application assigned see his session automatically logged off.  WARNING Make sure you assigned...
Mon, 24 Jun, 2019 at 1:24 PM
How can I check the identity of connection attempts through the Web Portal?
You can retrieve all the IP addresses of connection attempts from the web portal in the "rdp_log" file located in "C:\Program Files (x86)\TSp...
Mon, 8 Jul, 2019 at 10:52 AM
How can I create a custom folder on the desktop for each user?
The intention is for each user to have their own folder, not a shared folder. In this example, the folder is called "Quotes". To...
Sat, 13 Jul, 2019 at 12:48 AM
Does the LockOut feature only work for HTML5 Web Access?
The LockOut feature is specific to HTML5 connection.  But since HTML5 opens a local RDP session when the user is authenticated, the LockOut feature prot...
Thu, 18 Jul, 2019 at 5:51 PM
How can I shadow a remote session?
You will be able to shadow your remote session by using the session manager located in the admin tool | server tile instead of the task manager. Only serve...
Thu, 18 Jul, 2019 at 7:09 PM
Can you send audio from client to server?
This is not a supported feature, so we cannot help you if it doesn't work. Sound is bi-directional. A mic plugged in the jack connector can send au...
Fri, 19 Jul, 2019 at 5:22 PM
How to have the windows explorer.exe open on client side instead of server side?
Example: your users generate documents and they need to save it on their workstation instead of on the server. When you use a .connect or Microsoft RDC co...
Fri, 19 Jul, 2019 at 6:14 PM
How can I block "RemoteApp" and only allow HTML5 access?
Here's the method: In the AdminTool > Advanced > Security: - Block standard RDP clients : YES - Block WAN RDP clients : YES In the Adm...
Tue, 23 Jul, 2019 at 9:12 AM