Common questions

How can I create a custom folder on the desktop for each user?
The intention is for each user to have their own folder, not a shared folder. In this example, the folder is called "Quotes". To...
Sat, 13 Jul, 2019 at 12:48 AM
Does the LockOut feature only work for HTML5 Web Access?
The LockOut feature is specific to HTML5 connection.  But since HTML5 opens a local RDP session when the user is authenticated, the LockOut feature prot...
Thu, 18 Jul, 2019 at 5:51 PM
How can I shadow a remote session?
You will be able to shadow your remote session by using the session manager located in the admin tool | server tile instead of the task manager. Only serve...
Mon, 22 Nov, 2021 at 11:27 AM
Can you send audio from client to server?
This is not a supported feature, so we cannot help you if it doesn't work. Sound is bi-directional. A mic plugged in the jack connector can send au...
Fri, 19 Jul, 2019 at 5:22 PM
How to have the windows explorer.exe open on client side instead of server side?
Example: your users generate documents and they need to save it on their workstation instead of on the server. When you use a .connect or Microsoft RDC co...
Fri, 19 Jul, 2019 at 6:14 PM
How can I block "RemoteApp" and only allow HTML5 access?
Here's the method: In the AdminTool > Advanced > Security: - Block standard RDP clients : YES - Block WAN RDP clients : YES In the Adm...
Tue, 23 Jul, 2019 at 9:12 AM
Keyboard shortcuts and TSplus
Most keyboard shortcuts are supported by TSplus. However not all keyboard shortcut are supported, here a list of what actually works with TSplus : CTRL...
Thu, 25 Jul, 2019 at 6:10 PM
Can you add two gateway server in a same farm?
Yes, it is possible to add two gateways, with DNS Round Robin. The second gateway will interrogate the application servers when connecting to the web po...
Tue, 6 Aug, 2019 at 10:35 AM
HTML5 vs Remote App client: pros and cons
HTML5 Pros : Easy to set up, Easier connection for the client, transforms the Desktop and applications into web applications. HTML5 Cons : ...
Thu, 10 Oct, 2019 at 11:09 AM
How to increase graphical performance?
Change this setting on client and server side, it will enhance graphic performance. right click on "My computer" click on properties.  clic...
Tue, 17 Dec, 2019 at 2:49 PM