Common questions

How can I block "RemoteApp" and only allow HTML5 access?
Here's the method: In the AdminTool > Advanced > Security: - Block standard RDP clients : YES - Block WAN RDP clients : YES In the Adm...
Tue, 23 Jul, 2019 at 9:12 AM
Keyboard shortcuts and TSplus
Most keyboard shortcuts are supported by TSplus. However not all keyboard shortcut are supported, here a list of what actually works with TSplus : CTRL...
Thu, 25 Jul, 2019 at 6:10 PM
Can you add two gateway server in a same farm?
Yes, it is possible to add two gateways, with DNS Round Robin. The second gateway will interrogate the application servers when connecting to the web po...
Tue, 6 Aug, 2019 at 10:35 AM
HTML5 vs Remote App client: pros and cons
HTML5 Pros : Easy to set up, Easier connection for the client, transforms the Desktop and applications into web applications. HTML5 Cons : ...
Thu, 10 Oct, 2019 at 11:09 AM
How to increase graphical performance?
Change this setting on client and server side, it will enhance graphic performance. right click on "My computer" click on properties.  clic...
Tue, 17 Dec, 2019 at 2:49 PM
How to remove the shutdown button in Windows 10
You can prevent your users from shutting down the server via registry or GPO here :  To get started, open the Registry Editor by hitting Start and typi...
Wed, 8 Jan, 2020 at 11:46 AM
How to have full access to the desktop of the server?
The easiest is to create a second account, with admin rights (or not).  Once this local account is created: open AdminTool > Applications, double-...
Thu, 9 Jan, 2020 at 10:47 AM
How does the Load Balancing work?
Consider you have 3 servers in the server farm for the Load Balancer:  APP1, APP2, APP3.  All 3 servers are all currently running around 10% CPU usage....
Wed, 15 Jan, 2020 at 4:46 PM
How can I change the icon of published applications?
First of all, TSplus can't publish shortcuts, therefore TSplus cannot change icons. Some applications are compiled with the .ico integrated. In thi...
Thu, 6 Feb, 2020 at 5:43 PM
How to have new users directly benefit of the UrlOnCLient default browser?
You want for new Windows users to have urls available in the web browser, client side and not server side.  And UrlOnClient only applies to existing users ...
Fri, 7 Feb, 2020 at 10:53 AM