Common questions

How can users change their password?
In RDP environment, doing a 'Ctrl + Alt + End' will make this menu appear and allow users to change their password: However in an Htm...
Wed, 26 Feb, 2020 at 10:37 AM
How to keep an Html 5 session connected after closing the browser
1. Check the time frame value for ending a disconnected session:   - open the AdminTool > Sessions > Session Management settings - check the '...
Fri, 19 Apr, 2019 at 6:42 PM
How to create a user local folder?
If your goal is to publish the content of a folder with an exclusive access to each users then follow this procedure : map a folder Add in the generated...
Thu, 25 Apr, 2019 at 4:12 PM
Can I stream music and video?
We don't recommend streaming music and video within a TSplus session because the RDP protocol is not optimized in this regard. However, you can use...
Thu, 25 Apr, 2019 at 4:16 PM
How to create a shared folder?
You can publish a mapped drive either with a shortcut of the mapped drive that you copy in the desktop folder of the user profile.  Doing so, the shortc...
Thu, 25 Apr, 2019 at 4:10 PM
Dual screens support
If the application you wish to use with TSPlus is already compatible with the use of Microsoft Terminal Server, then, most likely it will work also with TSp...
Tue, 25 Feb, 2020 at 4:43 PM
I published an application and now i want to have access to this application from a different computer
I recommend you to watch this video to get you started with TSplus : https://terminalserviceplus.com/videos/start-your-remote-desktop-solution.php You will...
Tue, 2 Apr, 2019 at 3:01 PM
Bandwidth usage and performance
The bandwidth used will vary depending on: - the graphical content,  - colors - peripheral redirection  - streaming content and uploading / downloading...
Fri, 5 Apr, 2019 at 5:03 PM
How can you alphabetically sort the items displayed in the Floating Panel ?
The Floating Panel does not allow classifying the applications in any alphabetical order. However, what you can do is make a backup copy of the file &#x...
Tue, 9 Apr, 2019 at 4:45 PM
How can I make my Let's Encrypt certificates auto renew?
TSplus uses Let's Encrypt to generate SSL certificates. The renewal of the certificates is automatic and even if you receive reminders, you won...
Thu, 25 Apr, 2019 at 4:01 PM