FAQ

How to enable Auto Logon From The User Accounts Control Panel
The User Accounts Control Panel applet is quite powerful and potentially dangerous if used incorrectly, so take care to only set the options as guided. 1...
Thu, 20 Jun, 2019 at 10:54 AM
How to activate TRIAL for the 2FA feature?
From the AdminTool, go to the Add-ons tab and click on Two-Factor Authentification. You will then see that you can enable a TRIAL period to test the 2FA fe...
Fri, 14 Jun, 2019 at 1:02 PM
How to Block Connections from MS RDP Clients
Enabling this option, users can only use the Web Portal or .connect files: Connection Client users: Nothing specific to enable or disable. Web users...
Thu, 10 Mar, 2022 at 3:45 PM
How much memory (RAM and VRAM) is needed for X users?
To get an idea of the number of users your server can support, the following process can help -  execute the necessary application(s) that you intend t...
Thu, 10 Mar, 2022 at 3:04 PM
Connection Client or Remote App Plugin is not installed on this computer
Situation The user tries to connect with his web browser in RemoteApp The user tries to connect with a TSplus connection client and they get the follo...
Wed, 24 Nov, 2021 at 2:44 PM
Are users and groups saved when I make a backup with Remote Access?
This Remote Access documentation indicates how to perform a backup : https://docs.dl-files.com/tsplus/server-management However Remote Access can't...
Thu, 10 Mar, 2022 at 3:31 PM
How to install TSplus off-line?
1 - Download the TSplus installer Setup-TSplus.exe, make sure that your firewall allow download from these two domains :  secure-download-file.com dl-f...
Thu, 10 Mar, 2022 at 1:38 PM
How to Add a PC to an Azure Domain
Follow the procedure below to add your computer to an Azure AD. After joining you can connect to a Remote Access Server located in the same Azure Domain. ...
Thu, 10 Mar, 2022 at 3:55 PM
How to configure your firewall to allow TSplus product updates
These are the IP addresses to open at the level of software and hardware firewalls: 93.88.241.55 :     License / telemetry 51.254.22.117 :   Updat...
Thu, 10 Mar, 2022 at 3:51 PM
Does Remote Access support VDI?
TSplus Remote Access does not currently support VDI (Microsoft Virtual Desktop Infrastructure) environments. However, we are always interested to hear m...
Thu, 8 Sep, 2022 at 10:06 AM