connection issue : TSplus Helpdesk

Connection Client or Remote App Plugin is not installed on this computer Print

Modified on: Wed, 24 Nov, 2021 at 2:44 PM

Situation

The user tries to connect with his web browser in RemoteApp

The user tries to connect with a TSplus connection client

and they get the following error message in a pop up:

On server side go to :

C:\Program Files (x86)\TSplus\Clients\www\ConnectionClient

Then retrieve this file and copy it on the user's workstation :

Setup-ConnectionClient.exe

Then install it on the user's workstation, for "all users".

Then try again.

If it still doesn't work, install it again for "only for my user".

If it still doesn't work, on server side go to :

C:\Program Files (x86)\TSplus\Clients\www\RemoteAppClient

Then retrieve this file and copy it on the user's workstation :

Setup-RemoteAppClient.exe

Then install it on the user's workstation, for "all users".

Then try again.

If it still doesn't work, install it again for "only for my user".

You can UN-install the ConnectionClient plugin from the Windows Control Panel:

Control Panel\Programs\Programs and Features

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