Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

NOD32 Eset Smart Security Blocking Remote Desktop
  Open Windows Defender Firewall  Advanced Settings, Inbound Rules  New Inbound rule on the right  Add the remote Port 3389 or whic...
Wed, 2 Feb, 2022 at 1:07 PM
AutoIT.exe is flagged as a security alert
AutoIT.exe is a completely "legit" download from TSplus download servers which can be: either the download of the real setup itself (the downloa...
Thu, 17 Jun, 2021 at 4:15 PM
Black screen and impossible to login - error on logonsession.exe
After installing TSplus, you immediately have a black screen when you try to log in. Check if you have the following error in the Windows event viewer:  ...
Thu, 17 Jun, 2021 at 4:57 PM
Black screen in RemoteApp - generated client
You encounter a black screen that looks like this: To solve the issue: run the Registry Editor go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsof...
Thu, 15 Jul, 2021 at 7:06 PM
TSplus built-in web server will not start
Please check the following procedures: Your firewall needs to let TCP/ UDP 443/80/3389 ports opened for ingoing and outgoing traffic. Or any other p...
Thu, 22 Jul, 2021 at 4:18 PM
RemoteApp and reverse proxy
In your reverse proxy settings, if you have selected the HTTP protocol,  then that means that your connections transit on port 80. But by default the rem...
Mon, 6 Sep, 2021 at 4:18 PM
MacOSX – mouse is too sensitive
When connecting using a web browser from a Mac the mouse is very sensitive.   A small movement takes the mouse all the way across the screen, or when sc...
Wed, 2 Feb, 2022 at 1:47 PM
Connection client – how to prevent the creation if .Ink files?
When you open a .connect file it automatically creates a shortcut (.lnk file) in   "%appdata%\Microsoft\Windows\Start Menu\Programs\My Remote Appli...
Wed, 2 Feb, 2022 at 1:54 PM
Virtual Printer - blank pages when printing copies
When trying to print copies with the Virtual Printer, you either get an error or blank pages every two pages. This is because Microsoft Print to P...
Thu, 21 Jul, 2022 at 5:41 PM