Before collecting the Connection Client logs on the client, enable debugging first, then reproduce the issue.

Enable Connection Client Debugging

Update/create the following Registry key on the client's computer. The Debug value is of type String:

[HKEY_LOCAL_MACHINE\SOFTWARE\Digital River\ConnectionClient]"Debug"="True"

Location of the Resulting Logs

On the client computer, the resulting logs will be located in the folder C:\Users\<username>\RDP6\Logs.

Disable Connection Client Debugging

On the client's computer, update the following Registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Digital River\ConnectionClient]"Debug"="False"