Troubleshooting
Here you will find various solutions to common problems encountered when setting up TSPlus.
Open Windows Defender Firewall Advanced Settings, Inbound Rules New Inbound rule on the right Add the remote Port 3389 or whic...
Wed, 2 Feb, 2022 at 1:07 PM
AutoIT.exe is a completely "legit" download from TSplus download servers which can be: either the download of the real setup itself (the downloa...
Thu, 17 Jun, 2021 at 4:15 PM
After installing TSplus, you immediately have a black screen when you try to log in. Check if you have the following error in the Windows event viewer: ...
Thu, 17 Jun, 2021 at 4:57 PM
You encounter a black screen that looks like this: To solve the issue: run the Registry Editor go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsof...
Thu, 15 Jul, 2021 at 7:06 PM
Please check the following procedures: Your firewall needs to let TCP/ UDP 443/80/3389 ports opened for ingoing and outgoing traffic. Or any other p...
Thu, 22 Jul, 2021 at 4:18 PM
In your reverse proxy settings, if you have selected the HTTP protocol, then that means that your connections transit on port 80. But by default the rem...
Mon, 6 Sep, 2021 at 4:18 PM
When connecting using a web browser from a Mac the mouse is very sensitive. A small movement takes the mouse all the way across the screen, or when sc...
Wed, 2 Feb, 2022 at 1:47 PM
When you open a .connect file it automatically creates a shortcut (.lnk file) in "%appdata%\Microsoft\Windows\Start Menu\Programs\My Remote Appli...
Wed, 2 Feb, 2022 at 1:54 PM
When trying to print copies with the Virtual Printer, you either get an error or blank pages every two pages. This is because Microsoft Print to P...
Thu, 21 Jul, 2022 at 5:41 PM
Before collecting the Connection Client logs on the client, enable debugging first, then reproduce the issue. Enable Connection Client Debugging ...
Fri, 28 Jul, 2023 at 3:14 PM