Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

user randomly kicked from session, and looses work
First of all, check the power settings on client and server side, they are usually at cause.  In the AdminTool, click on the Server tile and click on &quo...
Wed, 24 Apr, 2019 at 6:33 PM
When users logins, the libraries (exporer.exe) pops
Cause: This happens when the user profile hasn't been properly created. Solution: - In the AdminTool, in Applications, assign the Microsoft R...
Tue, 28 May, 2019 at 11:32 AM
Cannot print using Universal Printer
Sometimes when printing using Universal Printer the client won't print.  A working pdf reader must be installed to solve this issue. If a pdf reader ...
Thu, 25 Apr, 2019 at 9:59 AM
Many hs_err_pidXXXX.mdmp files
If you discover having too much .mdmp files, then  you need to : - update Java, update TSplus - change the Java settings to disable log generation
Thu, 25 Apr, 2019 at 3:56 PM
RemoteApp: user can't reconnect
When using RemoteApp you can't 'just' disconnect/reconnect. You need to do a proper logoff. However you can force your users to logoff ins...
Thu, 25 Apr, 2019 at 3:57 PM
Two app / program icons are displayed
When assigning the Remote Taskbar, it will display the application's shortcuts present in the user's profile. This is visible at C:\Users\%USE...
Thu, 25 Apr, 2019 at 3:59 PM
RemoteApp doesn't work with Windows Server 2019 Essentials
As indicated in our documentation, RemoteApp doesn't work with Windows Server 2019 Essentials. "Windows Server 2019 Essentials Edition does no...
Mon, 6 May, 2019 at 3:50 PM
Only 1 connection possible or Black Screen - TeamViewer is installed
Teamviewer is known to sometimes conflict with RDP, thus with TSplus. Please check these links regarding the issue: https://community.teamviewer.com...
Mon, 6 May, 2019 at 5:19 PM
USB devices - scanners / barcode scanner / usb printers
We do not develop specific drivers for hardware redirection and use standard feature from windows. You need to install the exact same version of device dr...
Mon, 1 Jul, 2019 at 11:08 AM
Where are the svcr.exe files?
Please check the versions of svcr.exe in the following folders. In each folder there should be the svcr.exe file and they all need to be at the same versio...
Tue, 28 May, 2019 at 7:13 PM