Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

Load Balancing - one of the servers doesn't take any user
Load Balancing is enabled, and one of the servers is completely empty without any users logged in. Login to to the server works without any problem, the ...
Wed, 16 Oct, 2019 at 11:35 AM
HTML5 login page doesn't ask to save the password
Why the login page doesn't ask to save password on Firefox for Android, Chrome for Android and iOS? This is a normal behavior as it is a serious...
Thu, 17 Oct, 2019 at 8:51 AM
How to disable the RemoteApp module from the web portal?
You get this pop-up and want to remove it: When you operate the RemoteApp module from the HTML5 portal: the first time, the module invites you to...
Fri, 7 Feb, 2020 at 11:32 AM
How to reset the PIN code / password for the AdminTool?
To reset the TSplus AdminTool PIN code / password, proceed as following::  open a registry editor by clicking on execute / regedit, then locate ...
Wed, 25 Mar, 2020 at 4:29 PM
How to hide persistant systrays
If the systray is persistant, then please edit the following file using Notepad : C:\Program Files (x86)\tsplus\UserDesktop\themes\Seamless\Desktop0.ini...
Tue, 14 Apr, 2020 at 3:13 PM
Unable to open .EXE files
When it comes to problems with .EXE files, some users experience error messages, while others report that nothing happens when they open or launch the execu...
Mon, 27 Apr, 2020 at 11:58 AM
Application Panel - Error: Variable used without being declared
In this case, the error can appear after changing the Application Panel settings.  Example:  adding your own logo, changing the color etc.  then revert...
Tue, 12 May, 2020 at 5:43 PM
HTML5 connection issues
Open an admin tool, and check that the web server is running. If not, click on "Restart Web Server". If the server won't start, make sure...
Mon, 27 Jul, 2020 at 4:22 PM
Many hb.exe process instances in the task manager
This process is essential to TSplus and is responsible for launching the assigned application and process to end users. If you believe it is corrupted I rec...
Wed, 29 Jul, 2020 at 10:17 AM
dwm.exe error, from Windows log file
The dwm.exe (Desktop Windows Manager) process is a Windows system process located in C:\Windows\system32\dwm.exe The process is present on all versions of ...
Fri, 21 Aug, 2020 at 4:32 PM