Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

Slow logon and server shows no CPU usage
Your server is being slowed down by brute force attacks / DDOS. Therefore it can't handle new connections correctly. Update your server's OS...
Thu, 22 Aug, 2019 at 3:46 PM
Remote App - apps disappear in the background
Issue: The Remote App applications keep going to the background, and local applications take priority and “hide” the remote app applications behind them. ...
Tue, 8 Oct, 2019 at 4:00 PM
RemoteApp plugin via web browser + Reverse Proxy + Load Balancing doesn't work
Unfortunately, you cannot use the RemoteApp through the web browser via the plugin with Load Balancing and Reverse Proxy activated. You will need to use ...
Wed, 9 Oct, 2019 at 11:06 AM
HTML5 copy / paste - right-click paste doesn't work
To copy and paste, we recommend using the key combination Ctrl+C, Ctrl+V. To paste using the right-click you need to use the Clipboard option: Summary...
Mon, 14 Oct, 2019 at 4:32 PM
Load Balancing - one of the servers doesn't take any user
Load Balancing is enabled, and one of the servers is completely empty without any users logged in. Login to to the server works without any problem, the ...
Wed, 16 Oct, 2019 at 11:35 AM
HTML5 login page doesn't ask to save the password
Why the login page doesn't ask to save password on Firefox for Android, Chrome for Android and iOS? This is a normal behavior as it is a serious...
Thu, 17 Oct, 2019 at 8:51 AM