Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

Remote App - apps disappear in the background
Issue: The Remote App applications keep going to the background, and local applications take priority and “hide” the remote app applications behind them. ...
Tue, 8 Oct, 2019 at 4:00 PM
RemoteApp plugin via web browser + Reverse Proxy + Load Balancing doesn't work
Unfortunately, you cannot use the RemoteApp through the web browser via the plugin with Load Balancing and Reverse Proxy activated. You will need to use ...
Wed, 9 Oct, 2019 at 11:06 AM
HTML5 copy / paste - right-click paste doesn't work
To copy and paste, we recommend using the key combination Ctrl+C, Ctrl+V. To paste using the right-click you need to use the Clipboard option: Summary...
Mon, 14 Oct, 2019 at 4:32 PM
Load Balancing - one of the servers doesn't take any user
Load Balancing is enabled, and one of the servers is completely empty without any users logged in. Login to to the server works without any problem, the ...
Wed, 16 Oct, 2019 at 11:35 AM
HTML5 login page doesn't ask to save the password
Why the login page doesn't ask to save password on Firefox for Android, Chrome for Android and iOS? This is a normal behavior as it is a serious...
Thu, 17 Oct, 2019 at 8:51 AM
How to disable the RemoteApp module from the web portal?
You get this pop-up and want to remove it: When you operate the RemoteApp module from the HTML5 portal: the first time, the module invites you to...
Fri, 7 Feb, 2020 at 11:32 AM
How to reset the PIN code / password for the AdminTool?
To reset the TSplus AdminTool PIN code / password, proceed as following::  open a registry editor by clicking on execute / regedit, then locate ...
Wed, 25 Mar, 2020 at 4:29 PM
How to hide persistant systrays
If the systray is persistant, then please edit the following file using Notepad : C:\Program Files (x86)\tsplus\UserDesktop\themes\Seamless\Desktop0.ini...
Tue, 14 Apr, 2020 at 3:13 PM
Unable to open .EXE files
When it comes to problems with .EXE files, some users experience error messages, while others report that nothing happens when they open or launch the execu...
Mon, 27 Apr, 2020 at 11:58 AM
Application Panel - Error: Variable used without being declared
In this case, the error can appear after changing the Application Panel settings.  Example:  adding your own logo, changing the color etc.  then revert...
Tue, 12 May, 2020 at 5:43 PM