Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

USB devices - scanners / barcode scanner / usb printers
We do not develop specific drivers for hardware redirection and use standard feature from windows. You need to install the exact same version of device dr...
Mon, 1 Jul, 2019 at 11:08 AM
Where are the svcr.exe files?
Please check the versions of svcr.exe in the following folders. In each folder there should be the svcr.exe file and they all need to be at the same versio...
Tue, 28 May, 2019 at 7:13 PM
Character font doesn't appear correctly - Windows Server 2008, 2012, 2016 and 2019
If you experience visual issues on the character fonts such as this example: Then you need to disable font smoothing with a GPO. In the Defau...
Thu, 30 May, 2019 at 4:28 PM
Where is the TSplus log folder?
By default TSplus doesn't create logs, to avoid performance issues. However you can enable the creation of logs by doing so: - go to `C:\wsession` - c...
Fri, 14 Jun, 2019 at 2:25 PM
Where is the TSplus log folder?
By default TSplus doesn't create logs, to avoid performance issues. However you can enable the creation of logs by doing so:  - go to `C:\wsession`  ...
Thu, 18 Jul, 2019 at 5:16 PM
HTML5 Top Bar doesn't display the full screen icon
To solve this issue, on the server side you will need to edit a file in the TSplus installation path. Go to C:\Program Files (x86)\TSplus\Clients\www\so...
Wed, 19 Jun, 2019 at 11:03 AM
Strange Windows logon screen with multiple users
You are experiencing such display: This issue is related to the use of the fast user switching mode, which you can disable by following this procedure...
Mon, 15 Jul, 2019 at 12:00 PM
Windows Login screen is blank, the usual username isn't displayed
Unfortunately this can happen, after a Windows update or after the installation of a third party software. To find the login username: - reboot the serv...
Mon, 15 Jul, 2019 at 6:23 PM
Black Screen in Remote Desktop under Windows 10 v. 1903 and mouse vanishing (not usable) on dual screen
This solution fixes two issues: - a black Screen appears in Remote Desktop under Windows 10 Pro v.1903  - the mouse vanishes (not usable) on the second sc...
Mon, 22 Jul, 2019 at 4:46 PM
How to fix the HTML5 client defaulting to some country dates and time?
You inherit from Windows installation default settings on a the very first connection for each user.  You will need to assign a full remote desktop for ...
Tue, 6 Aug, 2019 at 6:00 PM