Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

Character font doesn't appear correctly - Windows Server 2008, 2012, 2016 and 2019
If you experience visual issues on the character fonts such as this example: Then you need to disable font smoothing with a GPO. In the Defau...
Thu, 30 May, 2019 at 4:28 PM
How to create TSplus logs and where are the log folders?
By default TSplus doesn't create logs, to avoid performance issues. Logs exist to find more easily the origin of the errors encountered on TSplus a...
Thu, 18 Feb, 2021 at 2:27 PM
HTML5 Top Bar doesn't display the full screen icon
To solve this issue, on the server side you will need to edit a file in the TSplus installation path. Go to C:\Program Files (x86)\TSplus\Clients\www\so...
Wed, 19 Jun, 2019 at 11:03 AM
Strange Windows logon screen with multiple users
You are experiencing such display: This issue is related to the use of the fast user switching mode, which you can disable by following this procedure...
Mon, 15 Jul, 2019 at 12:00 PM
Windows Login screen is blank, the usual username isn't displayed
Unfortunately this can happen, after a Windows update or after the installation of a third party software. To find the login username: - reboot the serv...
Mon, 15 Jul, 2019 at 6:23 PM
Black Screen in Remote Desktop under Windows 10 v. 1903 and mouse vanishing (not usable) on dual screen
This solution fixes two issues: - a black Screen appears in Remote Desktop under Windows 10 Pro v.1903  - the mouse vanishes (not usable) on the second sc...
Mon, 22 Jul, 2019 at 4:46 PM
How to fix the HTML5 client defaulting to some country dates and time?
You inherit from Windows installation default settings on a the very first connection for each user.  You will need to assign a full remote desktop for ...
Tue, 6 Aug, 2019 at 6:00 PM
Slow logon and server shows no CPU usage
Your server is being slowed down by brute force attacks / DDOS. Therefore it can't handle new connections correctly. Update your server's OS...
Thu, 22 Aug, 2019 at 3:46 PM
Remote App - apps disappear in the background
Issue: The Remote App applications keep going to the background, and local applications take priority and “hide” the remote app applications behind them. ...
Tue, 8 Oct, 2019 at 4:00 PM
HTML5 copy / paste - right-click paste doesn't work
To copy and paste, we recommend using the key combination Ctrl+C, Ctrl+V. To paste using the right-click you need to use the Clipboard option: Summary...
Mon, 14 Oct, 2019 at 4:32 PM