Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

HTML5 - text and fonts don't look right: blurry or fuzzy
Web browsers usually scale the resulting picture if the monitor resolution is not set to 100%, or if any kind of browser zoom is present. That doesn...
Thu, 17 Sep, 2020 at 8:56 AM
Cloning my installation breaks the license - failed to validate hardware identifier
Cloning a server to save time is possible, but it will break the license system if too many settings are different. This is the process: IF MAC addres...
Mon, 26 Oct, 2020 at 11:50 AM
Why is there a black border on the left in HTML5?
Problem: Some users are getting a black box on the left side of their screen when loading TSplus, and it only happens on certain servers. Solution: ...
Wed, 18 Nov, 2020 at 12:09 PM
Web Credentials - "allow empty password" fails - invalid credentials error
You are encountering this problem with web credentials:  You enter no web password and the "allow empty password" option is enabled, but it is...
Wed, 25 Nov, 2020 at 11:43 AM
Window borders are ugly or bad between single and multiple apps
For some reason you have no color or border shading on windows applications. This is not related to TSplus itself. This behavior is actually related to...
Tue, 26 Jan, 2021 at 10:18 AM
RemoteApp error codes : 701, 702, 703, 704 & 705
RemoteApp Web Client  “RemoteApp Client” message boxes with an “error code”    The screenshot below is an example of such a message box:   ...
Thu, 11 Feb, 2021 at 10:37 AM
Conflict between TSplus and Scanner for RDP from Fabulatech
If you install Scanner for RDP from Fabulatech software on a server with TSplus, and reboot the machine, after the login, the screen might turn black and no...
Tue, 16 Feb, 2021 at 10:45 AM
Cannot login with Full Remote Desktop a admin after a TSplus update and reboot
You will always be able to launch a full remote desktop as an administrator by pressing ctrl + alt + end, which will display the task manager, allowing you...
Mon, 1 Mar, 2021 at 11:46 AM
Windows server - peripherals redirection
Microsoft has for some reason prevented the possibility of redirecting some peripherals on its server operating system.  We do not have an extensive list o...
Wed, 10 Mar, 2021 at 2:24 PM
HTML5 - missing cursor or black cursor, and printing is limited
The browser bug is related to previous Windows patch KB5000802/ KB5000808 The issue has been reported even for Firefox, not only for Chrome/Edge. It is alre...
Wed, 24 Mar, 2021 at 10:19 AM