Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

HTML5 connection issues
Open an admin tool, and check that the web server is running. If not, click on "Restart Web Server". If the server won't start, make sure...
Mon, 27 Jul, 2020 at 4:22 PM
Many hb.exe process instances in the task manager
This process is essential to TSplus and is responsible for launching the assigned application and process to end users. If you believe it is corrupted I rec...
Wed, 29 Jul, 2020 at 10:17 AM
dwm.exe error, from Windows log file
The dwm.exe (Desktop Windows Manager) process is a Windows system process located in C:\Windows\system32\dwm.exe The process is present on all versions of ...
Fri, 21 Aug, 2020 at 4:32 PM
HTML5 - text and fonts don't look right: blurry or fuzzy
Web browsers usually scale the resulting picture if the monitor resolution is not set to 100%, or if any kind of browser zoom is present. That doesn...
Thu, 17 Sep, 2020 at 8:56 AM
Cloning my installation breaks the license - failed to validate hardware identifier
Cloning a server to save time is possible, but it will break the license system if too many settings are different. This is the process: IF MAC addres...
Mon, 26 Oct, 2020 at 11:50 AM
Why is there a black border on the left in HTML5?
Problem: Some users are getting a black box on the left side of their screen when loading TSplus, and it only happens on certain servers. Solution: ...
Wed, 18 Nov, 2020 at 12:09 PM
Web Credentials - "allow empty password" fails - invalid credentials error
You are encountering this problem with web credentials:  You enter no web password and the "allow empty password" option is enabled, but it is...
Wed, 25 Nov, 2020 at 11:43 AM
Window borders are ugly or bad between single and multiple apps
For some reason you have no color or border shading on windows applications. This is not related to TSplus itself. This behavior is actually related to...
Tue, 26 Jan, 2021 at 10:18 AM
RemoteApp error codes : 701, 702, 703, 704 & 705
RemoteApp Web Client  “RemoteApp Client” message boxes with an “error code”    The screenshot below is an example of such a message box:   ...
Thu, 11 Feb, 2021 at 10:37 AM
Conflict between TSplus and Scanner for RDP from Fabulatech
If you install Scanner for RDP from Fabulatech software on a server with TSplus, and reboot the machine, after the login, the screen might turn black and no...
Tue, 16 Feb, 2021 at 10:45 AM