Advanced Configuration & Troubleshooting

How to change HTML5 printer settings?
By default all specific printer name settings are stored inside file "*\Clients\webserver\printer.bin" Here example **** PRINTERS=PS:%DEFAULT%%PR...
Thu, 5 Aug, 2021 at 3:47 PM
Error message: RemoteApp Disconnected
Problem:    HTML5 connection works, but if RemoteApp is selected, the connection won’t work, and it will disconnect.    Error message:    Re...
Wed, 2 Feb, 2022 at 2:04 PM
How to convert different SSL (HTTPS) certificate formats to Java *.jks?
This walkthrough describes 4 different ways A, B, C, D how to import your own final to use certificate into webserver repository depending on the format of ...
Fri, 13 Mar, 2020 at 2:05 PM
How to export SSL(HTTPS) certificate from IIS?
1. First of all export the real Certificate + key pair 1.1. From IIS as example: Edit bindings 1.2 Thеn: Edit -> View -> Copy to File  ...
Fri, 16 Nov, 2018 at 10:11 PM
Blackscreen and Bluescreen issue
A black or blue screen display when a user tries to login can be issue from very various causes. These empty screens usually appear because a service was u...
Wed, 24 Jul, 2019 at 7:03 PM
How to store printer settings permanently in HTML5?
Sometimes user wants to store printer settings for HTML5 client permanently, as example change default Letter to A4 format. Before continue upgrade your TSp...
Wed, 1 May, 2019 at 2:53 AM
How to use full screen mode in HTML5 client?
HTML5 full screen. In order to support full screen mode the server has to support either on-the-fly-resizing or reconnection-on-resize or be prepared fo...
Thu, 4 Apr, 2019 at 12:28 AM
Azure AD with TSplus and Html 5 login
Back-end is an Active Directory: Login from the TSplus Html 5 Portal works with UPN login names (such as user@yourdomain.cloud), But the admin must dis...
Thu, 24 Mar, 2022 at 1:03 PM
I can't seem to connect remotely using TSplus web access, what can I do?
Here are the few points to check out if TSplus Web Access is not available on your server :    1. TSplus uses its own web server, make sure that HTTP and ...
Fri, 16 Nov, 2018 at 10:17 PM
Error 805 and error 806
These errors indicates that was an issue trying to renew the SSL certificate generated by TSplus. This SSL is based on Let's Encrypt services.  Y...
Thu, 10 Mar, 2022 at 5:22 PM