Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

Chrome does not work inside RDP session
To support Chrome inside RDP session you have two options. A: run AdminTool GUI > Server > Session Opening Preference > Use native Windows shell w...
Fri, 16 Nov, 2018 at 10:54 PM
File copy between server and workstation is very slow
When connecting to a TSplus server, if file copy between server and workstation is very slow then you might want to try to change your TCP Auto-Tuning leve...
Fri, 16 Nov, 2018 at 10:54 PM
How can I clean the parameters from my client computer ? for example the autologon (SSO) is wrong
When you generate a connection client you can input many information to match your preferences. If you input the username and password of your user it will ...
Fri, 16 Nov, 2018 at 10:54 PM
How can I edit the parameters of a connection client?
There are many reason why you would want to change the parameters of your connection client : The IP address of your TSPlus server changed, you need to add...
Fri, 16 Nov, 2018 at 10:55 PM
How to fix a black screen when connecting remotely
Here is the step-by-step procedure in order to fix the black screen issue: Connect with RDP as administrator. Ensure that the user who has the black s...
Fri, 16 Nov, 2018 at 10:56 PM
I want to have a stable server
If you want a stable system, you just shall decide to use the good practice for a "production system". Rule number one: No automatic update ...
Fri, 16 Nov, 2018 at 8:53 PM
My internet connection is very slow and I experience some disconnections
When connecting to a TSPlus server from a secluded area with a low bandwidth and/or bad Interned connection, you can experience disconnection. Because of the...
Fri, 16 Nov, 2018 at 10:57 PM
My users are losing their connections. Why?
When a user PC is losing its connection it can be for several reasons:   - Screen saver on the server - Screen saver on the client - Anti-virus bug (on c...
Fri, 16 Nov, 2018 at 10:58 PM
What about Remote assistance from TSplus support team?
If you require our support team help with a remote assistance on your server our favorite solution is to use TSplus. To do so, send us a mail with the WAN I...
Fri, 16 Nov, 2018 at 10:59 PM
When I publish an application, the session starts and logs off immediately
When an application is published within the admin tool as a unique application and assigned to a user or a group sometimes the session starts and logs off i...
Fri, 16 Nov, 2018 at 11:00 PM