Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

File copy between server and workstation is very slow
When connecting to a TSplus server, if file copy between server and workstation is very slow, then change your TCP Auto-Tuning level. To do so:  - open a ...
Tue, 18 Dec, 2018 at 3:16 PM
My users are losing their connections. Why?
When a user PC is losing its connection it can be for several reasons:   - Screen saver on the server - Screen saver on the client - Anti-virus false posi...
Tue, 18 Dec, 2018 at 3:24 PM
When I publish an application, the session starts and logs off immediately
Cause: When an application is published within the admin tool as a unique application and assigned to a user or a group, sometimes the session starts an...
Wed, 24 Apr, 2019 at 2:42 PM
I'm having some graphic issues, how can I optimize the display of my remote session ?
What you could do is reduce the maximum of graphic effects and colors. 1- Open a client generator, choose "Disable background and animation for bette...
Tue, 2 Apr, 2019 at 3:20 PM
RDP connection error or connection not available or no more license available
Make sure you did not install TSplus on a Windows 10 Home edition as the version 1803 and 1809 build are not supported. You will have to either revert t...
Tue, 2 Apr, 2019 at 4:22 PM
Only two users can connect at the same time
Your license allows more than 2 users, however TSplus allows no more than 2 concurrent connections. 1 - Please update your TSplus to the latest version, re...
Tue, 23 Apr, 2019 at 8:25 AM
Display and graphic issues
We recommed reducing the maximum of graphic effects and colors. 1- Open a client generator, choose "Disable background and animation for better per...
Fri, 5 Apr, 2019 at 4:11 PM
Disconnection Timeout - users can't reconnect
In the AdminTool, click on the Server tile and click on "Group Policies (GPO)"   You can set up a timeout for disconnected sessions which will c...
Mon, 8 Apr, 2019 at 4:56 PM
Slow logon for users
A slow logon process can come from various cause :   A slow active directory: The user may take some time to authenticate on the AD.  Logon script...
Fri, 5 Apr, 2019 at 5:12 PM
Flickering behavior on user's display
If you are using an old release of TSplus then you will need to update and reboot.  If it exist please delete the c:\programdata\logon.exe Updating you...
Fri, 5 Apr, 2019 at 5:17 PM