Troubleshooting

Here you will find various solutions to common problems encountered when setting up TSPlus.

File copy between server and workstation is very slow
When connecting to a TSplus server, if file copy between server and workstation is very slow, then change your TCP Auto-Tuning level. To do so:  - open a ...
Tue, 18 Dec, 2018 at 3:16 PM
I want to have a stable server
If you want a stable system, you just shall decide to use the good practice for a "production system". Rule number one: No automatic update ...
Fri, 16 Nov, 2018 at 8:53 PM
My internet connection is very slow and I experience some disconnections (TO BE UPDATED)
When connecting to a TSPlus server from a secluded area with a low bandwidth and/or bad Interned connection, you can experience disconnection. Because of th...
Tue, 18 Dec, 2018 at 3:22 PM
My users are losing their connections. Why?
When a user PC is losing its connection it can be for several reasons:   - Screen saver on the server - Screen saver on the client - Anti-virus false posi...
Tue, 18 Dec, 2018 at 3:24 PM
When I publish an application, the session starts and logs off immediately
When an application is published within the admin tool as a unique application and assigned to a user or a group sometimes the session starts and logs off i...
Fri, 16 Nov, 2018 at 11:00 PM
When I try to connect remotely to a TSplus server, I get a "Remote Desktop can't connect to the remote computer" error message
This message indicates that a network problems occurred, please check the following : 1- Check out the IP address of the server you are tryin...
Tue, 18 Dec, 2018 at 3:37 PM
When I try to connect to my TSplus server, I get a 0x507 or 0x506 error message - Windows XP
This error message indicate that you are trying to connect from an Windows XP computer to a Windows Vista/Seven or 2008 TSplus server.  It happens because ...
Tue, 18 Dec, 2018 at 3:41 PM