FAQ

Add your own SSL certificate to Remote Access
Tested on Windows 10 Professional and Windows 2008 R2.  These configurations also should work on newer verions of Windows server operating systems. These st...
Wed, 23 Feb, 2022 at 12:33 PM
How to UPDATE TSplus Remote Access?
You will be able to update TSplus as long as your subscription to Support and Updates is active.  You can renew your subscription to Support and Updates ...
Thu, 3 Mar, 2022 at 3:20 PM
Reactivation of a Remote Access license: rehost or move license to a new server
Rehosting a license is done directly using your license portal information here : https://license.dl-files.com/logonc
Thu, 3 Mar, 2022 at 3:34 PM
How can I prevent my users from accessing sensitive data on my Remote Access Server?
There are some simple rules to follow if you want to prevent your users from browsing the file system of your Remote Access server: 1- Make sure you do ...
Wed, 23 Feb, 2022 at 1:47 PM
Microsoft EULAs and CALs
TSplus is an alternative to Microsoft RDS. - If you are using RDS functionality, it is required to install the RDS role. - In such case, it is also requ...
Fri, 8 Apr, 2022 at 6:55 PM
How to print with Remote Access?
Here are some general guidelines on how to print remotely with TSplus Remote Access. 1- Universal Printer : To print using the Universal Printer yo...
Fri, 8 Apr, 2022 at 11:35 AM
How can I use a logon script that maps a network drive or links a shared folder?
Using the following process, you can map shared resources on your Remote Access server using a logon script. - Open windows explorer, and click on "...
Wed, 23 Feb, 2022 at 1:57 PM
How to configure HTML5 Web Portal lockout feature
TSplus Remote Access prevents brute-force attacks by locking accounts after repeated failed attempts to login through the Portal. By default, the lockout fe...
Wed, 23 Feb, 2022 at 2:22 PM
How do I set a password for the AdminTool ?
To protect the AdminTool with a PIN code, please : open the AdminTool, click on the "Advanced" tab, click on the "product" click...
Thu, 3 Mar, 2022 at 3:33 PM
How to disable the Security tab in the start menu
Click on the start menu, execute, gpedit.msc Locate and activate the following local GPO on your Remote Access server : User Configuration/Windows Compo...
Wed, 23 Feb, 2022 at 2:26 PM