FAQ

Port Management for Remote Access
TSplus Remote Access can operate on a local network without any changes to a company’s internet firewall. However, for remote access from outside the organ...
Thu, 21 Apr, 2022 at 2:04 PM
I want to publish a shared folder. How can do it?
Publishing a shared folder as a unique application : Open the Admin Tool. Click application management in the Application tab. In the display name type ...
Thu, 10 Mar, 2022 at 2:06 PM
How to install TSplus Remote Access?
Run Terminal Service Plus Setup program and then follow the installation steps : First, chose your preferred language. Click on "I accept the agr...
Thu, 3 Mar, 2022 at 2:27 PM
Activate RDP NLA authentication
Part A:  In RDP protocol there are 3 basic security modes: 1=RDP only, 2=SSL, 3=SSL+NLA. To activate RDP NLA (3=SSL+NLA) authentication do following ...
Sat, 12 Oct, 2019 at 7:21 AM
Is my application compatible with TSplus?
If the application you wish to use with TSPlus is already compatible with the use of Microsoft Terminal Server, than most likely it will work with TSplus. ...
Thu, 10 Mar, 2022 at 2:57 PM
Can I take over a remote session by login the same user from another location?
With the Admin Tool you can prevent the opening of multiple sessions with the same user by using the "Allow only one session per user" feature. G...
Tue, 12 Oct, 2021 at 6:07 PM
Tips for better performance when using slow internet connections
When using remote desktop connections on a low bandwidth network, there are a couple helpful Remote Access configuration tips that can help manage the impac...
Wed, 23 Feb, 2022 at 2:50 PM
Disconnection of Idle Sessions
Occasionally a user might experience disconnection of an idle session. One reason this can occur is the configuration of the power settings on the client co...
Thu, 10 Mar, 2022 at 1:23 PM
How do I UPGRADE TSplus Remote Access?
Upgrading Remote Access allows you to add more users or more features. To upgrade your license you will need to login to your Customer Portal : https://...
Thu, 10 Mar, 2022 at 1:44 PM
Can you set a redirected printer by default in the list of available printers?
The easiest way to have persistent default printer redirection is to assign the Universal Printer as the default printer. If your computers are part ...
Thu, 24 Mar, 2022 at 2:01 PM