• Simple solution

You can use any standard RDP client like "mstsc.exe" (provided in Windows) to connect directly to the gateway ,

Just indicate the URL of the portal and the port 443 for example.

  • Different solution

You can create a second web page that does not use Load-Balancing:

- go to AdminTool > Web > Preferences 

- uncheck "generate a gateway enabled web page"

- then click on "Save"

- then rename the file TSplus\Clients\www\index.html to index_support.html (per example), 

- go back to the AdminTool, 

- uncheck the box and do "Save" again to your current web page.

Then share the new index file (index_support.html) to those who need a direct access.