By default TSplus doesn't create logs, to avoid performance issues. 

However you can enable the creation of logs by doing so:

  1. go to `C:\wsession`
  2. create the folder 'Trace'. Logs will automatically be created there, per user.


You will need to activate the log generation in the AdminTool > Advanced > Logs


Here are the different log file names and locations:


  • web portal log: "C:\Program Files (x86)\TSplus\Clients\www\cgi-bin\hb.log"
  • session opening log: "C:\wsession\trace"
  • session control log: "C:\Program Files (x86)\TSplus\UserDesktop\files\APSC.log"
  • Load balancing log: "C:\Program Files (x86)\TSplus\UserDesktop\files\svcenterprise.log"
  • AdminTool application log: "C:\Program Files (x86)\TSplus\UserDesktop\files\AdminTool.log"

  • RDS-Knight / TSplus Advanced Security: "C:\Program Files (x86)\TSplus-Security\logs"

Regarding the logs, please read this documentation.