Error messages

error HTML5 Internet Access
Cause: The issue when you get 'error HTML5 Internet Access' happens when the cache of your web-browser still contains old data from your previ...
Thu, 25 Apr, 2019 at 4:24 PM
Error 805 and error 806
Please check the following : Your domain name must be available from outside and redirected to your TSplus server, you should be able to see your TSplu...
Thu, 9 May, 2019 at 7:02 PM
Access violation at address XXXXXXXX in module 'XTaskbar.exe' Read of address XXXXXXXX
Your anti-virus or network security software is messing with a component of TSplus.  This can affect either the RTaskbar or the iTaskbar. To solve the...
Fri, 10 May, 2019 at 5:05 PM
Connection Client - user always asked to enter credentials
User is always prompted for Windows credentials, although his credentials are saved in the Connection Client (XXX.connect file). As a result, the Connect...
Fri, 11 Oct, 2019 at 1:17 PM
Load balancing & Failover - an error occurred while trying to retrieve your settings
If you get this error message: Load balancing & Failover An error occurred while trying to retrieve your settings (0-0). Please try again, or cont...
Tue, 31 Mar, 2020 at 5:28 PM
HTML5 RemoteApp - Line 26763 subscript used on non-accessible variable
If you get this error message:  Then your connection client is corrupted. Run C:\Users\USERNAME\RDP6\unins000.exe before deleting RDP6 folder loca...
Tue, 23 Feb, 2021 at 1:18 PM
AdminTool doesn't open / launch - An error occurred while loading configuration.
You get this error after trying to run the AdminTool: An error occurred while loading configuration. Please contact your support and send this file for...
Mon, 22 Feb, 2021 at 5:01 PM
HTML5 : Certificate warnings
The certificate warning you can experience in your web browser is the expected behavior when not using a free or third party certificate. It will be disp...
Thu, 6 May, 2021 at 2:39 PM
Download failed - during TSplus installation or update
If you encounter this error when installing or updating TSplus: Download failed Check your connection and click 'Retry' to try downloading th...
Tue, 15 Jun, 2021 at 3:04 PM
Update doesn't work - Url On Client Cannot open this web page remotely
Updating TSplus doesn't work and you get this error message: Url On Client Cannot open this web page remotely \\tsclient\c\webtmp\ not found ...
Thu, 17 Jun, 2021 at 4:42 PM