Please follow the step by step procedure to uninstall TSplus Remote Access:


On server side:

1. Uninstall TSplus Remote Access

  • check that no users are connected to the Remote Access server,
  • in Windows, open the 'Settings' menu and open 'Apps',
  • search TSplus and click on 'Uninstall'
  • once the un-installation has completed, reboot the server.


2. Delete folders

  • We recommend deactivating your antivirus before installing/uninstalling TSplus

  • manually delete these folders:
    C:\Program Files (x86)\TSplus
    C:\wsession
     
  • Some persistent files can still be used by the HTML5 Service, and you need to stop this service before deleting them:
    open the Task Manager (CTRL+ALT+DEL), click on "Details" and terminate the HTML5 Service (HTML5.service.exe).

  • Reboot your server  


3. You may now RE-install Remote Access!

You can also uninstall using the following command line in silent mode: 


"%ProgramFiles(x86)%\TSplus\unins000.exe" /VERYSILENT /SUPPRESSMSGBOXES /NORESTART


On client side: 


Go to the folder C:\Users\UserName\RDP6,


- Run the file unins000.exe

- Delete the folder RDP6