A TSplus license can be moved from one server to another for reasons of hardware change or other reasons.
We call this a rehost / rehosting / moving a license from one server to another.
The old activation file will no longer work on the new server because it is tied to the server hardware.
For this reason it is necessary to request a new activation file.
In order to migrate TSplus from a server to another, you need to complete 2 steps:
1. Installation of TSplus TRIAL on your new server:
Install a trial version of the software. It will provide the new TSplus serial number.
Here is the link for the download of TSplus: TSplus.exe
2. Request the rehosting in a support ticket, and provide these 3 informations:
- new Serial Number of your TSplus TRIAL installation
The S/N (serial number) is located in the Home tab of the AdminTool.
- purchase order of your original license
We need to identify the edition of TSplus and the number of users you purchased.
- purchase order of your subscription to support
Rehosting a license is one of the features of the Support and Update Services.
The Support and Update services also include our worldwide Ticket/Email support service, Forum access, FAQ, tutorial support and the right to install and to use any new release, patch and updates.
If needed, renew your subscription here : Support & Updates
If you are a reseller, you can open the license management portal (under the menu "login -> my account -> license portal") and search for the license and rehost the license yourself!