Antivirus Exclusions


Below are the recommended antivirus exclusions for TSPlus Remote Access. 


The default install location for TSPlus Remote Access is C:\Program Files (x86)\. If your server's default installation path has been modified, please use the correct path for your environment.


TSplus Remote Access Server 

  • C:\Program Files (86)\TSplus
  • C:\wsession
  • C:\ProgramData (or only our executables in that directory - see below)


List of TSplus Remote Access executables in the C:\ProgramData folder (TSplus server)

  • C:\ProgramData\alternateshell.exe
  • C:\ProgramData\logonsession.exe
  • C:\ProgramData\removelastfolders.exe
  • C:\ProgramData\svcr.exe
  • C:\ProgramData\uninst.exe


Client Workstation

  • C:\wsession
  • C:\Users\%username%\RDP6


Other TSplus products

  • C:\Program Files (x86)\TSplus-Security
  • C:\Program Files (x86)\ServerMonitoringAgent
  • C:\Program Files (x86)\TSplus-ServerMonitoring



Firewall Exclusions


  • IP Addresses: 83.166.153.206, 51.254.22.117, 93.88.241.55 
  • secure-download-file.com
  • od-b53a35.infomaniak.ch - check for updates (may use FTP protocol as well)
  • *.dl-files.com - is mainly used to check the TSplus kernel (svcmain) version and update it.
  • *.tsplus.net - used for license activation, refresh, and rehosting.
  • TCP / UDP ports 443 and 80 are for incoming and outgoing traffic to your TSplus server (may vary if you have changed the default port numbers). 
  • If you have a farm configuration, open TCP Ports 19955 and 19956 for incoming and outgoing traffic between your gateway and application servers.