Common questions

I would like to talk to somebody on the phone
We do not provide phone call support. - All support request are handled through our ticket system available here : https://support.tsplus.net/  - And also ...
Fri, 14 Jun, 2019 at 12:40 PM
Marketing materials and presentation
We provide numerous marketing documentations such as: - presentations, - products catalog, - World Wide references, - release notes, - competitive ana...
Thu, 25 Apr, 2019 at 4:37 PM
Hello I'm Meiji your virtual agent, I am an ever-learning AI!
My name is Meji and I'm a learning Artificial Intelligence.  I never reply to personal questions so their answers are up to your imagination.  My ...
Tue, 7 May, 2019 at 2:52 PM
Where is the serial number of my purchase?
There are two distinct references when purchasing a product from our on-line shop:  The Order Number  The O/R is generated as an invoice reference. ...
Fri, 10 May, 2019 at 4:34 PM
How can I request a refund / repayment / pay back ?
If you want to request a refund, please open a ticket and provide all necessary informations. We will need: the order reference, that looks like this: J...
Fri, 14 Jun, 2019 at 1:53 PM
How can I become a TSplus re-seller / partner / distributor ?
Becoming a TSplus re-seller / partner / distributor is at our discretion. You need to make a request. Please apply by opening a ticket. Please provide e...
Fri, 14 Jun, 2019 at 2:02 PM
Where is TSplus and RDS-Knight around the world? Were is the company located?
The company is privately held, and its headquarter is located in France. It is structured as an international cluster of companies operating all over the ...
Fri, 14 Jun, 2019 at 2:16 PM