You get this error after trying to run the AdminTool:


An error occurred while loading configuration.

Please contact your support and send this file for Investigation:

C:\Program Files (x86)\TSplus\UserDesktop\files\AppControl.ini


IF the AppControl.ini is empty, proceed as following :


  • Update your AdminTool to the latest release, using this link: 

https://dl-files.com/UpdateRelease.exe

Then try again.


IF the AppControl.ini has some information in it, proceed as following:


  • Set an exclusion rule in your antivirus on the following paths :

C:\Program Files (86)\TSPlus 

and 

C:\wsession


  • Update your AdminTool to the latest release, using this link: 

https://dl-files.com/UpdateRelease.exe

and reboot the server.