You will need to ask accountancy to remove the vat from the invoice for your company as this is a standard procedure. We are handling all of our transaction from the USA using FastSpring online shopping professional service. Because it is a US transaction, your purchase has been recorded as a US dollars transaction and the receipt must be in US dollars to legally reflect the transaction. If you wish to drop a line to FastSpring, feel free to do it, but according to me, this is a very usual and normal business process. Their support is available here : For FastSpring, you can get the invoice using Where JWT12345-5638-XXXXX is your Purchase Order number.